1) User comment management: Merchants can view, reply to, and manage all reviews and feedback, which is beneficial for identifying and improving product or service issues.
2) Evaluation reminder: Merchants can set up notifications to receive new evaluations, process and respond to user feedback at any time, and improve customer satisfaction.
3) Data analysis: Provide feedback data analysis, where merchants can observe and analyze long-term evaluation trends, rating ratios, and other series of data to understand the advantages and disadvantages of products or services and user needs.