Unable to open multiple product detail pages in bulk?
If you encounter a situation where multiple ASIN front-end detail pages cannot be opened in bulk, you can check if the interception flag appears in the upper right corner of the browser
Do emails have to be replied to within 24 hours?
Yes, you must reply within 24 hours, including statutory holidays and Saturdays. If it exceeds 24 hours, you can first mark the email as not requiring a reply, and then contact the buyer from the order
Page garbled
You can use the translation function of Google Chrome to translate the page back and it will be normal
The product page and product images have not been updated
Users need a certain amount of time to upload images through the ERP system to be reflected on the product page, just wait for a moment. Products that already have images and have not undergone image replacement through the SKU image publishing system in the past 7 days will only be captured again by the system after an order is placed.
How does the system detect abnormal FBA fees
In our order system, we can see in detail the FBA fee and commission fee for each order, and monitor the order fee for the past 60 days. If the fee changes during this period, the system will timely capture it and push information to specific operators for retesting and compensation
How to quickly receive product exception notifications
Our ERP system will capture data at 12:00 am every day and generate records in a timely manner for products that are in stock but not available for sale. After receiving the push, operators can communicate with customer service in a timely manner to confirm the specific reasons for the restrictions
Slow website opening
This may be due to factors such as long server response time, excessive website caching, and overly complex website code. Regular cache cleaning, browser optimization, and network environment changes can be performed
How to optimize the product list
We will promptly review all customer reviews and feedback, optimize product pages, descriptions, images, and other information, regularly improve product quality, and increase customer satisfaction